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1)
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Customers |
Related Issues |
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How will existing customers access the store? |
How to introduce site to current customers? |
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Can new users sign up? |
What fields on are on the registration page? |
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Add new customers to accounting
system? |
What are the default/calculate
values for all fields? |
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| 2) |
Customer Password Management |
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Can customers change their passwords? |
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Can customers request e-mail
of lost password? |
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Will customers have multiple
logins? |
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| 3) |
Staff Password Management |
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Will staff members log in to
place orders? |
Will accounting system password
be used? |
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Can staff
enter orders for any customer? |
If not, what
customers are staff limited to? |
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How will staff
look up customers? ID, Co. Name, Phone? |
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| 4) |
Item Management |
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Are item descriptions clean,
complete, and current? |
Are just the items for sale
on the web current? |
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Are item shipped from multiple
locations? |
Allow multiple ship-from locations
on same order? |
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Tell users if items are out
of stock? |
Allow orders for out of stock
items? |
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Show users item quantities on-hand?
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Show projected values? |
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Show recommended items to add
to order? |
Show on item detail or after buy button pressed? |
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Allow memo entry? |
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Show item pictures? |
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Are items categorized by product
line or class? |
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Drop down list to group items?
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Items group by size or other variations?
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| 5) |
Pricing |
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Will on-line
customers see retail price? |
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Show sale price items based on Pro Series "Sale Price?"
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Show sales price based on Pro Series "Web Price?"
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Will on-line
customers receive any discounting? |
How are discounts
calculated? |
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Are prices
accurate in accounting system? |
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Will coupons
be redeemable on-line? |
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| 6) |
Payment Terms |
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Will customer
order on account? |
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Will customers
pay with credit cards? |
What cards
are accepted? |
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Do you have
a merchant account? |
Does your
bank support Authorize.Net? |
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Will you accept
orders from international customers? |
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| 7) |
Order |
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What do you want to show on check-out screen? |
What default fields are to be filled out in Sales Order? |
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Allow order
comment? |
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Allow selection
of ship-to from accounting system list? |
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Allow entry
of ship-to? |
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Shipping methods? |
What are the "SHIP" line items used in Pro Series? |
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Show recommended items to add
to order? |
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Will sales tax be collected? |
What states? Do you use "Tax Districts?" |
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